Shocking service delivery. 2 months later and I still haven't received my full order

I placed an order on 18 November 2024. The estimated delivery date was 28 November.

I only received 11 of the 12 items I ordered on 9 December 2024 as 1 product was damaged. I reported the damaged item on 9 December 2024 to Takealot. I have sent them about 14 emails and numerous phone calls. Every time the response from Takealot is the same: "Good day, Thank you for contacting takealot.com. Please allow me the opportunity to follow up with the relevant department to have this issue resolved as soon as possible. As soon as I do receive any update on this I will revert back to you. Should you have any further queries or need any further assistance in the meantime, please respond to this email. Our apologies for the delay and inconvenience this has caused you."

I still haven't received my product, nearly 2 months later. I still haven't received any feedback from Takealot. I am very disappointed with the service delivery.