SHOCKING SERVICE

I decided to make use of Takealot in December to arrange birthday gifts for my daughter and father in law. After making payment and being told that the delivery will be made on the 29th December, this did not happen. I had to contact Takealot on the 30th to tell them the order was not delivered and I was then told it was lost in transit. Amazingly, 2 of the 3 products were now "out of stock" which resulted in a credit and the other item could only be delivered on the 4th January 2021. This would be a time when I would no longer be at the holiday destination so I explicitly told KAMVA (Takealot representative) to make sure it is delivered to my JHB address. Surprise surprise that this morning it was delivered to the holiday home 400km's away and now I have a disappointed daughter. Your customer service and attention to detail ios dreadful.