1 reviews | Active since Nov 2023
Shocking service, being behind “policy” for defective products.
I would give zero stars if I could.
I returned a defective headboard with poor workmanship. They are refusing to refund me because it is out of the 30 day return period. However, I am not returning this because it is unwanted. I am returning it because it is defective.
I didn’t open it before 30 days because I had no intention of returning it. The only reason I logged a return as per the policy is because the item is defective.
To add to this, the return was “concluded” and rejected and they sent me pictures of the wrong headboard. They then “reinvestigated” and declined again, yet the original investigation and dates stand on the return status.
If something is defective I should be refunded.
SHOCKING SHOCKING SERVICE.
The return has been concluded and I received my refund.
The biggest frustration is the lack of communication through the process and the struggle to get a response from your customer service team. Your social media team are doing a stellar job.
The return has been concluded and I received my refund.
The biggest frustration is the lack of communication through the process and the struggle to get a response from your customer service team. Your social media team are doing a stellar job.