Shocking service at Takealot

The JBL wave earpods that i bought lost charge very quickly (within the hour) after a full charge). I then returned the item to Parklands Pick Up Point. I was then informed that I did not return accessories with it (charging cable and extra earpieces). I consequently made arrangements via email to return items (I was emailed (Thandokaz.Z i think) and asked when and where I would return the item. I responded and said I would be returning it the next day.

When I returned the accessories the next day I was told my reference number was no longer valid as it expires after a week. I was then instructed to call the returns dept. The lady (Pamela.M I think) on the phone took 15 minutes to confirm that the reference was expired. She said she would request a new reference number and it should be issued on the same day.

The next day the new reference number was still not issued. I then called in and the consultant(Abdur-Razza I think) said the reference number has been renewed - I can now use the same reference number. He also emailed me and said that the same reference number can be used. HE actually also said that I should show his email as proof! I was also called by someone (Jarryd.C i think) and this person emailed me confirming the same thing.

And so I went back for a second time to return the accessories and was told by pickup point consultant that the reference was still invalid. He said that it was suprising that the reference was not different.

He then said he would take in the accessories and log a ticket so that the accessories can be returned in that way - but he says this will more than likely make the process take much longer.

I really aggravating experience and a complete waste of time