shocking service at Milnerton pick up point

I always loved using Takealot.com but after my horrible experience yesterday I don't know if I want to use them again. I arrived at the Milnerton pick up, which I found after difficutly . I had my phone with me but could not remember my password and was told then I cannot get my parcel.

even though I had the message with me and the unique pin ***73 6 . after spending 45 min waiting and him helping other customers I managed to have my pin changed. The service was shocking when I ask to speak to the manager. He told me he was the manager. It was so much easier to pick up at the main warehouse. I ordered enough to have it delivered free, but needed it for a gfit that day.