Shocking Service and Communication

The service I have received from Takealot the last 2 months has really been below par.<br> <br> I placed a order on 2/12/2015 (4 items).I indicated that I will be collecting the order. I received a notification mail that 2 of the 4 products are ready for collection.<br> <br> I responded to the mail and asked the customer service agent of it would be in order if I collect all 4 items at once, she said sure that is no problem. 5 days later I get a mail,the Marinator I ordered is out of stock and they wont be able to help me (5 days!).<br> <br> So that left me with 2 items to collect at the warehouse. I drove from Northern Suburbs to MG to fetch my 2 remaining items.After waiting in a Que for 25min I finally arrived at the collection desk, only to find out that the Bluetooth Speaker went out of stock (that after it was confirmed ready for collection). No one informed me about this, received no mail or any calls.<br> <br> The gentleman said he will go get the 1 remaining item (battery pack). He left the counter, after 10min came back and said to me the are still picking the stock! That to me is ridiculous, because i received notification, stock is ready! ...another 15min went by. In the end, i left empty handed! :-(