Shocking service

On the 5th May I purchased a puzzle from Takealot. As it was a 1500 piece puzzle it took some time before I noticed that there were some pieces missing. I logged a return and was notified on the 24th May that my request fell within their returns policy and that they would accept my puzzle. I never heard anything more and from the 5 June onwards I tried to contact Takealot. i was eventually told that my return was denied as I had not returned it within 7 days.This despite the fact that they had accepted my puzzle as qualifying for a return on 24th May. I now had no puzzle, exchange or money back so I decided to cut my losses and asked them too return the puzzle even though there were pieces missing. It was delivered back on 19 June in a sorry state. When I had sent it to them i had carefully wrapped it but no such courtesy was extended to me. Pieces were falling out of the large box that it was delivered in and the driver was picking up pieces on my garden path. The puzzle had been dumped upside down in the box despite the ironic " fragile " stickers on the box. I will be hesitant to buy from them again as their level of after sales service has been shocking. I was handled by 4 agents and after the puzzle was returned they have not bothered to answer any queries.