NC
Neelam C

1 reviews | Active since May 2015

05 Feb 2016, 10:53

Shocking Service

Good Day,<br> <br> My order was suppose to arrive jointly with another order of mine which was placed a day ago with initial order placed a week ago. Lee the team leader assured me that the goods would arrive jointly and before 5 yesterday. I receive only one item. 3 items remain not in my possession due to incompetence. Lee has been trying his best since the whole of yesterday late last night trying to sort out someone else mess.<br> To date, no goods received. <br> Extremely disappointed. I have been a long outstanding customer from Kalahari to date.<br> The stress and time put in here is unbelievable. Someone has to take responsibility here. If it was not for my daughter's camp out today I would cancel the items and would not want to do business with them again.<br> Please help!. Please Help!<br> Thank you.<br> <br>

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Replies (1)
takealot.com
takealot.com's reply06 Feb 2016, 19:13
Official
Hello neelamcerff,

We are terribly sorry for your experience today and for the lack of communication regarding the 2 parcels arriving separately.

Thank you for taking Unathi's call today and confirming it's been resolved, however we will be addressing your concerns with the parties responsible to ensure that any future frustration is avoided.

We hope your daughter has a wonderful weekend!

Regards
Takealot.com

Best regards,