Shocking service

To say I am disgusted would be an understatement. Takealot.com has taken their time resolving a simple problem. I bought a TV from them in December 2021. In July 2022 the TV started giving issues. We thought it would go away but the problem persisted. On 2 August 2022 I logged the return and it was accepted by Takealot.com. The TV was collected and returned a week later. Their team had assessed it and apparently the item was not faulty. I agreed to keep the TV until the same problem occurred so that I could record it and include it for next time. However, the TV came back packaged incorrectly with the packaging material pushing in to the screen (which was then bubble wrapped so increased pressure was on the screen). My R10k TV was manhandled by their negligent staff. The TV came back with dead spots and scratches that were never there to begin with. I logged a second request because this is unacceptable. Today is exactly a month since this started yet my query is unresolved. I've followed up by email and telephone more times than I care to remember. I get promised call backs and follow ups but still nothing. I have had no concrete feedback since 16 August 2022. No-one knows where my TV is either. Please guys, this is pathetic. Can we resolve this already?