Shocking Service

Original order placed 6 May 2023, was told the order was being processed, waiting for the product. Then I got a message the order was cancelled!!! Not sure if Casper did it. After submitting a query as to why? Next thing it was back on order and is now only being delivered on 16 May 2023. I have been a customer for many years and I find this service shocking and the fact that you cannot complain to a human being.......