Shocking Service !!!!!!!!!!!!

Order number: ********** 1

At this stage it is taking all the energy I have to write this complaint as I am beyond over IT when it comes to the appalling service received from TAKEALOT! I am a regular customer of TAKEALOT, during the months of December and November alone I have placed 7 orders with the site amounting to R14 479. Considering this I am even more disgusted that they have ZERO tolerance, care etc for their loyal customer base. I WILL NO LONGER BE SUPPORING THIS SITE! I'll try and make my story short and sweet.........herewith a summary of events; on black Friday, 23 November, at midnight I tried to access the site in order to see the deals as I was looking for a Nintendo switch & trampoline for my son I eventually (after being bombed out of the site numerous times) accessed the site and loaded the following items; trampoline, switch & a lovely set of pots for myself. I was very excited about my purchases and happy with the deals when trying to pay I was again bombed out of the site continuously but I persisted and eventually all seemed well the indication on the site was that my goods would be delivered on Friday 30 November I was travelling for business on this day and requested that my delivery be executed on Monday 3 December, they agreed to do so I arranged for someone to be home 24/7 on Monday in order to receive collection - nothing happened I phoned the call center to enquire and they informed me that the courier is running late but will deliver the next day the next day came and nothing! I phoned again - spoke to two different agents and were offered all sorts of excuses etc.................. they informed me that they are delivering until 10 pm and i'll still receive on Tuesday...................again.........no delivery I phoned again to complain they said that on their site it was logged as failed delivery - I asked what this meant but they could not explain in the meanwhile we received a delivery from the site on sunday and again another delivery on Wednesday for other items ordered Wednesday came and again it was not delivered, on the site it was logged as failed delivery I phoned once again - spoke to two different agents!!!! NO JOY I asked them to track if the delivery vehicle even came to this area but they could not see anything! they obviously never DID the delivery after 3 calls to the call center on Wednesday totaling 37 minutes of frustration I was more frustrated than ever I was informed that my goods have been returned to the warehouse, will be booked into returns and I'll receive a credit or can re order I begged them to just PLEASE keep my order, deliver it or I'll even collect out of desperation - no can do I raised a concern re the goods that I purchased on black Friday not being available on the deal price they informed me that this should not be a problem and I can just re order I raised a concern re the one item (pots) that I purchased being out of stock on their site and now MY ITEM might be allocated to someone else, they informed me as long as I order again immediately it should be ok BUT then again could stand to lose this item......this all because of their incompetence........WOW Thursday (today) came and now I have mails form the site informing me that it's been returned to the warehouse and I have a credit on my account..........what do I want to do??? I informed them............to just PLEASE PLEASE GIVE ME MY GOODS AS ORDERED AT THE PRICE ORDERED I sent 7 mails re this topic on Thursday I was then informed that I CANNOT have the goods at the initial price purchased even though they said I could, even if it was their incompetence I was informed that the item I was concerned losing was in fact NOW no longer available to me as it's in returns and who knows what happened to this I think you get the picture here............beyond frustrating !!!

The service is beyond poor and disappointing. They just don't care They have obviously gotten to a stage that they cannot manage to care.

I'm beyond sick of their standard reply of "we once again apologize etc etc etc" this means NOTHING!!