Shocking service.

Absolutely shocking service! I can’t believe that a business of this level offers such disgusting service! Placed an order last week Thursday, after paying I realized the address was wrong. I phoned them straight away to try change the address, I was told that I would get an email. By Friday morning still no communication from them, I phoned again and was told they will contact the delivery side and inform them of the change address, just like the first phone call. By Friday afternoon I still had not heard anything, I phoned again requesting they cancel the order. I got a phone call back saying this will be done on Monday morning. On Monday morning I receive a message saying the order has been shipped, so once again I phone them to say it is going to the wrong address, the guy on the phone says he will cancel it straight away, and guess what? The order is scheduled for delivery Tomorrow morning. How many phone calls will this take? Who else do I speak to? Is it really possible that not one of those people are trained to assist with a simple change of address? Shocking!!! Takealot just lost a regular customer! Order number ********** 7