Shocking service !

Shocking help service! Have log a query - and you get no response. I accidentally duplicated an order — as soon as I realise I “emailed” requesting that the duplicates order be cancelled — I did it FOUR. Times — each time no response that my email was received and they my order would be cancelles —- guess what arrived today BOTH MY ORDERS !!! Now to return my duplicated order — and wine is non refundable 🤬