Shocking returns process from takealot

I ordered some nice sprada coffee beans. When they arrived they had already passed there expiry date. I then followed the returns process hoping this silly mishap could be rectified. 4 weeks later and they lost track of the return. I spoke to 4 different consultants via email to finally get an automated response saying this falls outside of their returns policy. I am so confused because sending an expired product should be an automatic return.

I have never been so shocked at customer service in my life. They won't even send my expired product back. There goes R300 rand.