SHOCKING LIES BY YOUR RETURNS DEPARTMENT

Takealot Where do I even begin? On the 18th June 2018 I received a cat bed I ordered from you. I received the bed that evening as my Dad signed for it at his office and brought it home for me. It was at about 6pm that I opened the box and let my cat try the bed but he did not fit in the bed which took under 5 minutes for him to realize. There was an odour from the packaging which I did notice. I then sealed the box as requested and lodged a refund/credit for the item the SAME evening which shows on your records! I have witnesses who can attest the condition of the bed and the time the cat was in the bed. After going through the process of you collecting the box and inspecting the item you came back to me that you won't be refunding me because the bed is DIRTY and SMELLY which was impossible as my cat was hardly in the bed and he is definitely not dirty or smelly!!!! As soon as I read this in absolute shock I phoned you and asked to speak to someone in the Returns department who inspected my item and blatantly **** about the condition of it but of course the Returns department don't take calls so I had to speak to someone else who I explained the situation to and mentioned that the packaging had an odour which was not my fault. I asked them to check their other stock as I’m sure those beds would have the same odour too. While I was still resolving this issue with you, YOU RETURNED THE BED!!! And guess what? The bed was neither dirty nor smelly!!!!!!! So once again I phoned YOU and they lodge another collection for the return the next day. So I used a hair roller and cleaned the bed in case there were any hairs on it (which someone at Takealot told me to do) and sealed it back in the box, all clean, AGAIN. Went through the same process and received an email this morning saying you would not refund me because the bed is DIRTY and FULL OF CAT HAIR!!!! Which again it wasn't! I am disgusted at the Lies the returns department has given me!! I have spent a lot of money on Takealot and I have never returned an item! I am a loyal customer and I have been treated terribly. Whoever is charge of your Returns inspection department has no clue what they are doing and are blatantly lying about the condition of the bed!!!!!!!!! I have been given the run around and I have dealt with about 5 different people already including more people today who have still not gotten back to me since 9:15am!! I returned the bed in the condition I received the bed. There is no one you can speak to who can help resolve the issue right then and there without having to wait days for a resolutions. I have now taken to Social Media as emailing and phoning you gets me nowhere!!!! SHOCKING SERVICE AND SHOCKING LIES BY YOUR RETURNS DEPARTMENT!