Shocking exchange service on Apple AirPods Pro

I bought a pair of AirPods pro in December, unknowingly that these are affected by a manufacturing fault on the microphone. On the 10th of September 2020, I logged an exchange for a faulty left AirPod, after which it took 21 days for the item to be returned to me.

Once I have received the item, the packaging of the item was all messed up and in a shocking state. I also received, what looked like, someone else’s ear tips, in a torn out mount, simply squashed into my packaging.

Once I got to the actual AirPods, the left AirPod that was supposed to be replaced for a new one, was dirty, full of dust and smells like oil. This is disgusting!

I’m absolutely shocked with the service I have received from this exchange.

Since this is a widespread manufacturing issue from Apple’s side, I expect a brand new sealed pair with a new warranty! Takealot didn’t at all put any effort into actually checking the item for at least some sort of quality control before sending it back to me.

Due to the fact that this is a manufacturing fault, I absolutely don’t trust this product anymore, and the fact that this item wasn’t replaced on the spot, gives me no confidence in purchasing Apple products from Takealot anymore.

I’m sending this item back in the same state I have received it in this morning, and I expect a full refund please.