Shocking Delivery Service from Takealot - Driver Ignored Instructions and Was Extremely Rude

I have been a loyal Takealot customer since 2016, and today (07 April 2026) was by far the worst delivery experience I have ever had.

My delivery address clearly states that I am only available before 11:00 or after 15:30, due to my work with an international company. These instructions have been in place for years and have never been an issue before.

Despite this, the driver attempted delivery at 13:03. Luckily, my son was at home and went out immediately to collect the parcel—but the driver had already left without even waiting a reasonable amount of time.

When I phoned him, he told me he “could not wait” and had moved on to another delivery.

He then returned at 14:17, again ignoring the clearly stated delivery times, and phoned me. I did not answer, as the instructions were already provided and should have been followed.

I had to call the Takealot call centre myself, who then had to contact the Centurion branch to force the delivery to be completed.

To make matters worse, when the driver finally arrived, he was extremely rude—no greeting, no apology, no professionalism. He simply handed over the parcel and walked away.

I also want to point out that this was a paid delivery, not a free service.

This entire experience shows:

Complete disregard for customer instructions Poor time management Lack of basic customer service and professionalism

After 10 years of supporting Takealot, this is extremely disappointing.

I expect:

Proper feedback on this incident Action taken regarding the driver Assurance that delivery instructions will be respected in future

This is unacceptable service.