Shocking customer service when it comes to returns of defective goods

<p>I recently purchased a Dell laptop from TakeAlot that was defective.</p> <p>After returning it , I requesteda full refund TakeAlot informed me that they can not assist me because I need to contact dell directly. </p> <p> </p> <p>This is ludicrous, my purchase agreement is between myself and TakeAlot and I have need to deal with a third party.</p> <p>As such, why should I accept disintermediation of TakeAlot's purchase agreement responsibilities and associated consumer protection responsibilities from TakeAlot to a third party (the manufacturer)???? </p> <p>I bought the product from TakeAlot and NOT the manufacturer.</p> <p>I bought the defective (with confirmation of the defect below) product from TakeAlot and expected a full refund from TakeAlot.</p> <p> </p> <p>To this day TakeAlot has not refunded me, nor have they send me a replacemnet product.</p> <p> </p> <p> </p> <p> </p> <p>" We have received and evaluated your returned item and at the end of assessment have found the Ac adapter to be faulty.</p> <p>Please be advised that Dell has implemented a new policy for any units that are still within its 1 year warranty.</p> <p>Dell strictly requested for all returns request to be facilitated by them.</p> <p>You need to please contact dell support directly and request for further assistance.</p> <p>"</p> <p> </p> <p> </p>