1 reviews | Active since Mar 2012
Shocking customer service, no response, pulling my hair out.
<p>Hi,</p> <p>First of all, I've mostly had good service from Takealot, and have ordered tens of thousands worth of stuff so far.</p> <p>However this incident has me pulling my hair out, and Hello Peter is literally a last resort. </p> <p>Tried to order yesterday's daily deal (duracell lightning charger) but the price on the cart shows the original price, instead of the discount price (even though there was stock available). I then sent a mail in the morning, then phoned the call center - agent agreed that the card was wrong and advised me to place the order in any case but don't make payment yet - he will fix. Then around 4pm still nothing, so sent another mail, and called the call center, call got disconnected when agent tried to transfer me. Didn't bother to phone me back. 6pm, sent another mail. Nothing. Got a useless response this morning from Sthembiso who didn't bother to understand the issue. Sent another mail. Made another call to the call center. Got disconnected again. Again no call back. ***??? Surely you're better than this, takealot?</p>
Hello nieldv,
It is with regret that we hear about your disappointment with your latest order.
We strive for excellent service delivery and are saddened to learn that we have fallen short this time. Our complaints team will be in contact shortly to assist you and we hope to resolve this together in an efficient manner.
Regards
Takealot.com
Hello nieldv,
It is with regret that we hear about your disappointment with your latest order.
We strive for excellent service delivery and are saddened to learn that we have fallen short this time. Our complaints team will be in contact shortly to assist you and we hope to resolve this together in an efficient manner.
Regards
Takealot.com
