Shocking customer service from takealot

I bought the ring light, microphone and digital blue tooth scale, what transpired was that the order of the digital blue tooth bathroom scale was canceled, meaning I had a credit of R150, this was the tip of the iceberg, the order number was ***, this order was made almost 14 days before the delivery, the order of the air fryer delivered after this and was delivered within 7 days, the very same day they delivered the order after connecting the ring light which is Monday the 13th of November the ring light was faulty, I called the call center I spoke to a call center agent gave me order number ***, this order was for replacement of the faulty ring light and collection of the ring light I was happy with that and the collection date was the 14th of November which has passed, after that i received an email from Robyn who said the collection will be made before I can be credited, I then called and I spoke to Tuliswa who told me that the agent who arranged the collection and replacement made an error, she then emailed me stating that they will schedule collection of the faulty ring light. The bad customer service from Takealot is that they are not singing from the same hymn, you cant have a situation where when you have a faulty iterm then you get different responses from the same company, my experience with this kind of customer service is deplorable, shocking and disgusting, I think that the management of Takealot is failing to train their agents especially in the return of items. This is unprofessional, *********** and bad customer service from takealot.