Shocking customer service from Takealot

I am absolutely disgusted in the customer (non-existent) service offered by Takealot. I ordered a cellphone two weeks ago and was delivered entirely the wrong package - two boxes of Ivy Grip tape that were not even in plastic. After a week of reaching out and emailing to receive an update for when I would receive my correct order - below is an image of the EMAiL I was sent to tell me my return was declined. Not even the decency of a phone call. We are not talking about a small order, but something I paid thousands of rands for! And this is the response I get?! No proof, no images of the phone being packaged in or shipped from their warehouse - simply an email with one line as an explanation “the phone was packed and shipped to the customer.” Essentially calling their customer a **** and a ***** with no proof or even the courtesy of a phone call. When I called back and spoke to yet another person in the (non-existent) customer service department, I was told that there was a waybill number for a package being sent to me and that I should wait to receive it. I did. Upon receiving the package it was the Ivy Grip tape AGAIN - this time in a plastic bag with a declined return sticker on it. I will contact FNB and request a reversal of payment, I will be taking this far and wide on the news. And I will never support Takealot again.