Shocking customer service by Takealot.com

An item bought from then was returned as it appeared to be faulty (Xiomi Mi box Return ref no RRN-91b2-caad ) was returned and received by the supplier (according to the Takealot web site) on 2020-01-21 . On 2020-02-29 I was informed that the item would be returned to me as no fault could be found with it. At this stage , one and a half months later I still haven't received it back . Numerous queries were submitted re this issue (*** , *** , *** and on 2020-02-05 a telephone conversation with Rene Cloete who promised to find out what is going on and to phone me back which she never did up till this moment) It is clear that my package got lost on Takealot;s side and that they are stalling for time. I paid for this product and need it back ASAP . All I got from Takelot the past five weeks is " We will investigate and get back to you" , which they never did