Shocking customer service

@NwabisaM, ZukiswaG,AvhaseiK, I am writing again to formally express my strong dissatisfaction with how my return and refund request has been handled. Takealot came to collect the wrong item , but the return was rejected with the claim that the item was “used” This is entirely false and impossible they returned it and handed it to my 10year-old while I was not at home. I have no idea how your staff gained access to my property in my absence, and this raises serious concerns regarding privacy and security. When I arrived home, I found the incorrect item myself. The conclusion made by your inspection team is completely unfounded, and the handling of this situation has been unacceptable. My emails are now being ignored, and no one has taken responsibility or resolved my refund request. I am demanding an immediate review of this matter, clarification on how your staff accessed my home without my presence, and prompt processing of my refund. If this issue is not resolved urgently, I will have no choice but to escalate the matter further.