Shocking Customer Service

Usually very impressed by Takealot. But recently their customer service has been shocking. I had a product that broke. I never asked for a replacement but rather simply how or where to get it fixed. They refused to give me the original supplier details and claimed they would take responsibility of getting the issue sorted out. They did not. I had to repeat myself over and over again and I kept getting generic responses from different staff members who didn't understand the history. I asked for the original guy I dealt with to follow up on this as he knows the background. This was ignored. I asked when my item would be returned. This was ignored, then I was told delivery would be today. It never came. I asked several times to speak to a Senior Manager to resolve this issue, again ignored.

I don't think Takealot took this seriously at all. Requests deliberately ignored. Sent links to websites that don't work. Promises not kept. Waiting days and requiring constant reminders for email responses, and so far not even an apology.