Shocking client service.

I bought an iPhone 13 pro on takealot.

The camera lens fell out within the first month - I returned the phone seeking a new phone.

The return was declined and I received phots of a damaged and cracked phone.

I sent 10 emails, made telephone calls and explained that I deny damaging that phone. - if I had damaged it I would have simply claimed through my insurance., which now I cannot as I did not damage the phone.

I asked in each mail that someone should contact me on my cellphone - no one did.

I was left with one liner replies and a quotation of the return policy.

I expected better from takealot and I am not satisfied with how they dealt with the matter.

I refuse to accept that damaged phone.

Shocking client service.