Shocking andDisappointing Service From takealot.com

I am very upset and disappointed while writing this review.

1. I placed an order through the takealot.com website, and two days after placing the order I found that the order had been cancelled without receiving an email, sms, nor a call to tell me why my order was cancelled. They had already debited the R550 for the order. I opened a ticket regarding the money that they took, seeking information as to why my order was cancelled, and the lady just rep**** to the ticket that the amount has been refunded to my debit card. We are approaching 30 days now and I still haven't received my R550 refund.

2. After noticing that the order had been cancelled, I again placed the same order. It was supposed to be delivered yesterday 28/05/2020, and we even received an sms confirming the delivery date and time. The delivery wasn't made yesterday and again no communication has been sent to me to notify me of the delay, nor a reason why the delivery was not made. I again opened a ticket with their customer care, as I cannot call because they have shutdown their call centre. I have not, till now had a reply on the ticket I opened asking what happened to my delivery. All my money gone and it seems like no one is willing to help. I think it is disrespectful and degrading to take one's money that they have worked hard for and not deliver as promised. I am utterly upset, disgusted and disappointed.