Shocking After sale service

I place an order for card blocking wallets which were not great quality so I logged a return. I handed in the return the day after I collected the order. They arrived in a huge box with other items so I placed them in a Safari Fruit Stick box to protect the packages. Takealot thinks I have returned Fruit Sticks instead of opening the damn box to check the contents. Firstly, I did not even order Fruit Sticks from them and secondly don’t they thoroughly inspect the return!! Absolutely ****** useless. After 2 phones and 4 emails I am still just being told my return has been declined