Shocked by Mr D Driver's Insulting Behavior — Customers Deserve Respect!

I’ve been a loyal Mr D customer for a long time, regularly placing orders, tipping drivers generously, and supporting the platform. But my recent experience left me feeling disrespected and humiliated.

Due to an issue with the app or payment system, I arranged to pay the delivery person via EFT — a reasonable request given the trust and past successful deliveries I had with her. She insisted on a direct deposit to her personal account, which I made. However, once the payment reflected, the driver left with my food and took the opportunity to insult me — calling me “broke” and using other deeply offensive and hurtful words.

As customers, we are the reason the business exists. Being treated like this — especially after paying for a service — is beyond unacceptable. Drivers should never be allowed to swear at, belittle, or insult paying customers under any circumstance.

While I do appreciate the professional and kind service I later received from a different driver during the reorder, the damage from the first experience still lingers.

I’m not posting this just for a refund — I want to see action taken against this kind of behavior. If left unaddressed, this will only happen to other customers too. I believe respect and professionalism should never be negotiable.