Shocked and confused at the incompetence

So. I’ve never had a poor experience with takealot before but my recent interaction has been so dismal such that I’m forced to write this review. I placed an order with takealot - 6 items in my order. Upon delivery, I only received four items. One of the boxes had the incorrect sticker that did not have my details on it - this sticker was scratched out with ink. Upon inspection, only 3 of the four items was what i ordered. I contacted takealot and had a long email thread with a representative with the resolution being that the fourth item that was incorrect would be returned and I will be credited for my missing 3 items that was not delivered. Yesterday, I get an automated email indicating that only 1 of the three missing items has been credited to my account. I contact takealot again, and the representative obviously did not read my message as he wanted me to repeat the entire return and refund process. When i indicated that I have already done that and I am enquiring why I haven’t been credited for the other two missing and never delivered items, he wanted to direct me to the delivery department. I am shocked and confused. It’s not a delivery issue. I wasn’t delivered what I ordered, I returned the incorrect item, I must get a credit/refund for the items that they did not deliver. It’s now been 24hours since my last email, and nobody has contacted me again to resolve this issue. I sent an email just now enquiring when I can expect a resolution and credit to my account for ITEMS THAT WERE NEVER DELIVERED TO ME and I still haven’t gotten a response. Absolutely shocking customer service, especially for an error that occurred on takealot’s part. I am disgusted and angry. Hopefully takealot will pay attention to this review and can help me and others with such issues.