Shcoking Takealot

I ordered a bunch of products on a few occasions from Takealot over the festive season. some I received fantastic service and received the goods in good time. others I waited weeks for, I received no feedback from Takealot, I had to follow up on the orders and then had the orders cancelled even though a simple thing such as a change of colour of the product could have been done, however I did not complain about that. what has now gotten to me is that I ordered a gift for a new born baby on the 19th December 2023, this was supposed to be delivered on the 27 December 2023, all the other goods I ordered at the same time were delivered except for the Baby bottle sterilizer. I checked the app and the delivery date had been moved to the 2 January 2024, again I never said a word, however it is now the 8th January 2024 and I have still not received the goods. I sent a mail to Takealot and they informed me that the product was lost in transit and that I have been credited the amount on my takealot profile. what I cant understand is that the product is still in stock and available on the Takealot app, so it is not that the product is out of stock. why if is was lost did takealot not take it upon themselves to send another one as clearly this was not my fault or issue but theirs.

this is just one of many things that went wrong with my Takealot deliveries this festive season. and not only mine, but other family members as well. Online shopping is meant to take the hassle out of shopping, not create more hassle. order number: ***