Shattering a 3 Year Olds Dreams!!

Good Day, <br> I had purchased the plush paw patrol chase figure for my son's third birthday during the course of business last week and received confirmation that this would be delivered by Friday, 27 November 2015. As it is now the 30th November 2015 I still do not have the delivery in time for my son's birthday today. Upon calling the call center they appear to have several excuses as to why the delivery company cannot be contacted despite me requesting delivery by 2pm this afternoon on several occasions. As a client of Takealot, the staff now asks what I should do to assist them in contacting the provider as they are clueless as to how to retrieve the order. I would like to query what will be done to remedy this as I should have been advised if there was a hiccup experienced by the provider with the lethargic delivery service opposed to being **** to with the several calls made as to when I could expect delivery. This is unacceptable as it is a blatant lie to the consumer as to when delivery for good purchased can be expected.