Shameful Service and LIES told to secure orders

What an extreme disappointment and epic fail . Dealt with call center agent , Yusrie, who expressly confirmed a same day delivery which never arrived. DO NOT BUY FROM TAKEALOT if you need your stuff urgently. Its a lie that they deliver as stated on their website. You will wait .... I made the order online before 11 AM , paid for same day delivery . Received email stating next day delivery , I called the contact center , explained the dire need for same day delivery and if it cant be done then I would have to cancel and make an alternate arrangement . Yusrie assured me it will be delivered same day , he even sent me an email confirming this BUT to my dismay the parcel never arrived. I was deliberately given false information about a delivery which I paid for? I called Takealot at 17h35 to inquire about the delivery time and only to be informed that the delivery is scheduled for the next day. The call centre agent was so unwilling to assist in trying to resolve my dilemma , the attitude was FLIPPANT and business as usual for Takealot... , you will get your parcel tomorrow??? Takealot was not willing to find a solution . Words cannot describe the anger and frustration and disappointment experienced . Had Yusrie been truthful , I could have made an alternate plan whilst I still had the chance . Thanks to you and your team for ruining a special event , but why should you and the team care , you have my money PLUS the product .

I emailed takealot and received a generic scripted wishy washy apology. Wow how life has NOT ELVOLVED. No one taking responsibility for the blunder.

This certainly has hindered the relationship and it is evident Takealot does not value its customers.