Shame on you Takealot, hiding behind red tape and in-house company policies

There is a R57 price difference for the same headphones we want to purchase on the Takealot website (R57 more), from the exact same company? I tell The Takealot customer service representative, Kamva. K about this, ask how is this possible, request to speak to the CEO or Legal team as this is now a Consumer Rights matter. Kamva. K responds apologizing for the inconvenience and tells me a CREDIT has been passed on my Takealot account. I check...no credit. I inform Kamva. K, he/she says they made a mistake telling me about the credit, I now won't be getting the promised credit. I again ask for the CEO or legal team. I am met with NO RESPONSE.

I have proof of these identical items that are on the Takealot website. They come from the same supplier but one is R57 more and it's pink versus green.

All I wanted was to pay the lower of the two prices, was promised a credit and then misled.