1 reviews | Active since Aug 2010
Service - you only wish!!!
When I ordered online I knew or understood it could take from 15 to 20 days to get the book from [URL Removed] that my wife wanted! Delivery was scheduled or expected 13th November!! 16th November I send an email to ask where the book was, I received a reply same day to say they were investigating. I called them today (3 days later) to find out if they had any news to be told they were still investigating!!!<br> <br> 3 days to find out where a book is, in this day and age where an email can go round the world and cover every continent in seconds, I meant to believe they are working tirelessly to find this book or when it's to be delivered?!?!?!? Give me a break!!<br> <br> Since their merger with Kalahari the service has only gotten worse, I not saying Kalahari were angels but at least something got done. Your service sucks!!!
The last thing we want to do is waste your time. We'd like to apologise for missing the promised delivery date in the first place and for then worsening the situation by not providing you with feedback on the status of the matter. It shouldn't be this difficult to get an update on an order and we'll address this with the parties who were supposed to provide this to you. According to our system this book is still on order from our supplier. We'll liaise with the relevant product buyer to confirm if there's an update on the whereabouts of this stock and to look at our options of getting this item to you soonest.
Our team will be in touch with you shortly to assist in getting this matter resolved.
Sincerely,
takealot.com
The last thing we want to do is waste your time. We'd like to apologise for missing the promised delivery date in the first place and for then worsening the situation by not providing you with feedback on the status of the matter. It shouldn't be this difficult to get an update on an order and we'll address this with the parties who were supposed to provide this to you. According to our system this book is still on order from our supplier. We'll liaise with the relevant product buyer to confirm if there's an update on the whereabouts of this stock and to look at our options of getting this item to you soonest.
Our team will be in touch with you shortly to assist in getting this matter resolved.
Sincerely,
takealot.com