Service that SUCKS!!!

Item: takealot.com
Rating: 1

Good Day, Do you have any idea what it’s like when enquiring on an order that has been paid for 2weeks ago and then being **** to by your agents on the telephone by blaming the couriers. An enquiry into non-delivery of my goods was done at about 9pm on the 30th Nov 2016 when no goods were delivered after waiting 2 weeks. Another enquiry was done today at about 12pm only to be told that the goods were with the couriers viz. SkyNet Couriers and they will escalate the matter and get back to us. This was mentioned to us by both Ingrid and Ashwin Nagel. I called again just after 4pm and spoke to Monique who THEN informed me that the goods were still in the warehouse and that she would send an email to Mr D to enquire aout delivery. When I asked her why her info seems to be conflicting she then reaffirmed that it was in the warehouse. I explained that I shall be missing my deadlines as a result on this missed deadline. According to YOUR Monique, “I am just being difficult.” IS THIS HOW YOU VALUE YOUR CUSTOMERS – You have been paid in full 2 weeks ago and promised to deliver by the 30th Nov 2016 which you have now missed resulting in my deadlines being missed as well, and then to have the audacity to tell me that I am being difficult!!! Under these circumstances I am sure that you can relate to my frustration!!! The lack of customer service is quite evident!!! I then insisted to speak to a team leader. A person by the name of Ronel De Jager then arrived at the telephone with a demeanour and tone that leaves a lot to be desired. I urge you to listen to the call recordings and provide me with your feedback about how you regarded the experience I had, an more than likely a 1000 other customers. Just throw your eye over the hello peter complaints and other website complaints and you will notice that your customer service is non-existent!!! Ronel then went on to say, once again, that my order was with Skynet. Now I may be mistaken but I am somewhat confused now as even your team leaders do not know what is going on. Unfortunately, she was is NOT ALLOWED to provide me with any contact information but she will contact the couriers herself and then relay feedback. For some reason I doubt that she is going to return my call! I’m sure you share my negative expectation at this stage! So at this stage, I am less approx. +/-R8000 and also no goods and further losses to be received given my missed deadlines as a result of your lacklustre delivery!!! I am therefore pleased to say that I am going to be way…way… way… more difficult and expect a more detailed explanation form someone senior….thats if customers’ complaints ever reach anyone senior. Still waiting…………….

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