SERVICE SUCKS!!!!!

I ordered a parcel from Take-a-lot on August 31st 2019.

I got an email advising it would be delivered by 3rd Sept 2019. On the 4th I emailed to ask why nothing had been delivered and tracking showed it was still at the warehouse. they then advised it would be sorted and delivered Friday 6th. I sent another email thanking them and asking them to confirm it would be delivered to my Sandton work address. Later that afternoon a driver called that he was at the gate at my house and not the office. He could not understand English and because no one was home my parcel had to be returned. I sent another email advising them that the driver had gone to the wrong address and got an email advising it would be delivered Monday 9th Sept. Today 9th Sept someone from Take-a-lot called me to advise the driver is at my house and no one is answering after I specifically said send it to my work address...Oh they then hung up while I was speaking to just add to the brownie points I have for them. I am furious and disappointed as hell as I hardly ever order online! This is ridiculous and no one has even called to apologise.