Service slowly going downhill....

I have been a loyal Takalot customer for many years - with probably 40 orders over the last 4 years. But the service has steadily been going downhill the last 6 months - up to a point where I don't know if it worth it anymore...<br> <br> I ordered a drone on 30 December, and paid the additional R75 for guaranteed Sunday delivery. Then I got a call on the 31st saying that they have delivered the incorrect package to me (a calculator), and delivered my drone by accident to somebody in CapeTown (who returned it to Takealot).<br> <br> Takealot phoned me and organized a replacement order on the 31st - but yesterday I discovered that the new delivery date is only on the 6th of January (not Sunday the 3rd). I have been logging various enquiries on their web-page with no response.<br> <br> I really think that if you take people's money for guaranteed delivery and stuff it up you should try and make the replacement order also a priority - like the original order. <br> <br> I wish I could say this was the only incident, but over the last 2 months about half of my takealot deliveries were not done at the agreed date - so this is not a isolated incident.