Service revolution

Two pairs of shoes was ordered from TAKEALOT on Sunday 24 January and the delivery date was on Friday 29 January . On Wednesday when I check to track my order, the estimate delivery date was for the 11th of April. Very confused I sent an email to TAKEALOT only to be informed that one of the products is out of stock. I then asked the informant, not Ashantay, what is being done about it, and received a reply that he will come back to me. Which he never did. I then sent another email complaining about bad service only to find that this complaint is only merged with the previous ticket where I did not receive any service. Luckily Ashantay stepped in and swiftly sorted out the mess. She organised that I can exchange the out of stock product for another giving a discount of almost 50%. Thank you Ashantay!