Service levels dropping

<p> </p> <p>Order processed at 1pm today </p> <p>Its now 3.20 and still not ready for collection </p> <p>Info that I called Pryor noted 60-90min for confirmation </p> <p>Its an order for R1200 and I'm saving delivery costs and still I waiting 30 min later </p> <p>Not happy guys</p> <p> </p>