Service just getting worse

Purchased an item which was delivered on 26 January 2023 noticed it looked different from the one on picture,but really just cared about functionality. But when I tried using it,it did not function at all as advertised. I then logged a return on 31 January. The ad states 30 day hassle free returns, considering it was a few days after received and the product was falsely advertised ,I would either be credited or the correct item sent back. I saw it was concluded,but no credit passed. After going back and forth with someone on Facebook messenger,who does not bother reading the complaint properly or take any note of any reference number sent,I was now told my return was declined. No email sent to me with any explanation. I honestly can't even see what the explanation could be for the decline,but honestly I'm actually done with Takealot. I order from takealot monthly,but for the last few months the service has become very pathetic.