Service has reached rock bottom

<p>i have always been a fan of takealot and to date have spent more the R90k buy items online. I have seen their service deterioate to appalling levels of late. Here are my list of issues:</p> <p>1. you have removed your call centre. All queries go via an email ticketing systems and are responded to days later. There is no way of directly contacting takealot</p> <p>2. Your courier company Mr D. has removed their contact number from the sms's that do go out for delivery. There's now a scrammble to reschedule deliveries</p> <p>3. Bigger items go through SkyNet couriers. No sms; No emails; no communication on when the item will be delivered. Always delivered later than scheduled</p> <p>4. items are advertised as available and delivery within 4-6days. Yet delivered 12 working days later. </p> <p>5. Orders are split. Not just for delivery but between 2 different courier companies and there is no communication to the customer informing them of the split of the different times of delivery</p> <p>6. Items are advertized with one picture but differs total from the item recieved </p> <p>7. Descriptions / specs of items are incorrect on the website. This issue resulted in me closing my account with takealot</p> <p>Scheduled deliveries are not during the specified time window.</p> <p> </p> <p>Why are you guys running such a prospective business into the ground by failing to meet the fundamentals of business. Building relationships and a strong customer base. Or is this not the plan? Perhaps you prefer to sign on more people with good deals and forget about the existing customer database.</p> <p> </p> <p>Fix this or another one of my accounts will be closing soon. </p>