Service going down the drain

<p>Takealot used to be the best place to buy online, but lately their service level has become absolutely unacceptable.</p> <p>Ons can expect the odd order error once in a while, but to receive incorrect products twice in a row shows me that something is seriously wrong at Takealot.</p> <p> </p> <p>The first order was for one of their special products. I received ALMOST the correct product, just a completely different model... need I say much cheaper than the one I ordered. They even covered their own tracks by changing the order history on their system to refelct the incorrect product code. Luckily I had the invoice emails that I received and I could prove that the were up to some bad-business shenanigans.</p> <p>With my last order, for a completely different product, from one of their "sold by" partners, I again received the incorrect product from what I ordered and paid for. This time there is a R500 difference between what I paid and what I received. The 2 items are very simmilar, but we are expecting them to know the products that they sell, right?</p> <p>Now I have to start the whole process again... another two weeks to fix their mistake, or will it be three this time?</p> <p> </p> <p>If only their return process was as quick and and easy as their delivery, ons could be inclined to overlook these little indisgressions, but alas, it's not.</p>