*********** service from Takealot.com

I placed an order on the 20th of September and scheduled for delivery to be the 22nd because I knew that I was not around on the 21st of Sept, but the clever system scheduled my delivery for the 21st, no one called me but when I check there's claims that they tried to call me.

When I called, I am told that the delivery guy tried to deliver but I was not around, no sms, no call, no email and I was in the house the entire day. I asked the lady "Monalisa" who the driver tried to deliver, she was clueless, she kept on asking everything I was asking and no one was able to solve my problem. I was even unsure that I called the correct number because she did not even introduce herself, I had to ask who she is and where she from because it sounded like it was a mistake.

For a huge company, this is not the type of service I expected, I made a purchase because this was a gift so now the gift needs to be delayed because of someone's incompetence.

That Monalisa did not even log it with anyone but said she will give me a call back, when I enquired, the person I spoke to said there was nothing logged for me.