Service Failure

I think you have missed the point Takealot. This was your mistake. You delivered a damaged product. When I returned the product my request was very clear for a credit on my account. You credited R15 of the total amount to my account and essentially ’stole’ the remaining R100. When I queried the short payment you decided on your own to issue a voucher. I was happy to be accommodating and accept it, not expecting it become an issue. You issued the voucher valid for 3 weeks. Unfortunately I did not needed anything from Takealot in that period and asked for an extension. You granted 1 more week. I still do not need anything from Takealot at the moment and you have essentially told me that the voucher will not be extended. You refer to a ‘ reissue coupon’. I’m not sure why, as this was never supposed to be a coupon to start with and was never reissued.

Anyway… I expected better customer service from you, especially because this was your mistake. I did not think you would penalise me as the client and let me pick up the tab for the ball you dropped. Had you done what you were supposed to do and credited my account correctly, I would not be the one holding the short end of the stick.

I can still excuse a mistake and understand that it happens. What surprised me was some of your staff’s arrogance and unhelpfulness. And to top it off, I then get sent a mail to tell me: “At takealot.com we are passionate about our customers and would love to get your feedback about the quality of service that you received recently from our representative Asanda.G.

Please take a moment to answer the question by selecting either link below. This will launch a new window for you to confirm your rating, and leave comments if you'd like.

How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied”

Surprise surprise when I clicked on the link to rate the service, within a couple of hours of receiving the mail, that I then get this notification: This request is now closed. Unfortunately, that means the ticket can no longer be rated.

How convenient for Takealot.

You really disappointed me.