SERVICE FAILURE

I purchased a drum kit on 23rd November 2018. I received an e-mail to come and fetch the item on the 27th November 2018. I arrived at your branch and to my surprise I was handed 1 box. (a full drum kit in 1 box?????) I took the box and on my way home I stopped along the way as I could not understand how full drum kit could come in 1 box. I opened the package and found that there was a number of items missing. I went straight back and they said that I must lodge it as a replacement under 'Not what I ordered'. An assistant by the name of Owen casually assisted me and explained that I will receive an e-mail to collect the complete item after an investigation takes place. I was not happy as I drove all the way just to be told that my items are not all there. Being a long-withstanding customer, I acknowledged that it could be a mistake and gave Take-Alot a chance to correct the mistake. I received numerous e-mails thereafter and eventually received one that assured me that the 'investigations department' have confirmed that the stock is correct and that I can collect it. I made my way to the branch on Saturday 1 December 2018. To my ^&*^%% surprise the lady called me to collect my order and the same single box was waiting for me. At that time I immediately told the consultant to call the manager. After 20 minutes a gentlemen by the name of Wessel Linden came to the front and said that he will check at the back whether the rest of the order is there. He eventually returned and asked whether he can open the box that was sent as 'maybe' the rest of the items are in the other box. Guess what???? The same box with the same contents was in the box. For a SECOND time someone cannot realise that a full drum kit does not come in 1 small box!!!!!!!! Wessel hopelessly tried to throw excuses in my face and eventually told me that 'we are going in circles' and let the poor consultant type out an update on the order while he retreated to the back of the storage area. I gave the consultant specific instructions to call me back today (03/12/2018). Guess what??????? No phone call!!!!!!!