Service deteriorating dramatically!

<p>I placed an order on 20 January 2017. The package was delivered on 23 January 2017 which was great. However, 3 of the 4 products were incorrect and I logged a return and requested a replacement. 4 days later, I received a message that the order will be delivered on 1 January 1970. When I posted this on FB on 26 January, I received an apology and was told the replacement will be delivered on 31 January 2017. I told them I was not prepared to wait until the 31st for an order placed on the 20th and to cancel the replacement order and refund me. Then they told me that the order has already been shipped from JHB to CPT and I can’t cancel it. I told them I did not care and wanted the replacement cancelled and my refund. The incorrect order was collected on 27 January. On 30 January the courier phoned me to ask directions to my house because they had a delivery for me and had to do a collection. I told him the collection has already been done and I received confirmation from Takealot that it was at the warehouse. I also told them that I do not expect any delivery. On 31 January, the courier arrived with the replacement and I said they can take it back to Takealot because I cancelled it. After e-mail and FB communications to 6 different people, they still told me yesterday that they will credit my account, while I specifically asked for a refund – 6 times! And they sent the couriers twice for the same collection and a delivery that has been cancelled. There is still no sign of my refund. Over the past few years, I bought all Christmas and birthday gifts from Takealot. I put up with pathetic service which has been deteriorating by the day. But this is the last straw. I will not buy anything from them again. They will never be able to deliver the service that we received from Kalahari.</p>