Service Delivery Delays

<p>I placed an order for a new cellphone for my wife on Monday 25 November 2016, delivery date was set at Friday 2 December. Takealot was R200 cheaper so I was willing to wait rather than buy it somewhere else. Now 3 days later, a day before I am supposed to receive the new cellphone, which happens to be a gift and surprise for my wife, the delivery date has been moved on my 10 days to 12 December....??? This is really unacceptable as I might as well have paid R200 more and received the cellphone by now. </p> <p> </p> <p>Second problem in a week is with a return. I ordered a baby / mother scale but it was faulty upon arrival. I placed and exchange request online on the 25th of November, on the 30th there was no progress on the return so I emailed Takealot, immediately received an automated response that they'll get right on it... to no avail, had to phone them on the 1st of December and the help desk said the system didn't automatically move on with the return so they had to manually do it. </p> <p> </p> <p>The communication from takealot has been quite bad as you can see, if I had known my order and exchange would have taken so long I would just have gone to a shop to buy the products. Much less effort and quicker response!</p>