Service Delivery Concern – Gaming Chair Order

I am writing to raise an ongoing concern regarding poor service delivery related to a gaming chair I purchased as a birthday gift for my son. The chair was delivered in a sealed box on Tuesday, 24 June 2025, and only opened on his birthday, Thursday, 26 June 2025. Upon opening, we discovered issues with the chair and immediately requested a replacement—not a refund. I was told there was no stock available, and the refund was processed instead. However, I later found the exact same chair listed as in stock on the supplier’s website and was able to order it again—now having to pay an additional R200 for delivery. This raises serious concerns about transparency and customer care. It appears the item wasn’t replaced purely to avoid the supplier covering the delivery cost. This experience reflects poor service delivery and a disregard for customer trust and expectations. I hope this feedback is taken seriously to prevent similar issues in the future.