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ewens E

1 reviews | Active since May 2014

21 Nov 2016, 14:02

Service Delivery after Sale : Takealot.com- Order *** dated 16 Nov `16.

<p>Admittedly due to an erroneous order placement by the Buyer(me) with up front credit card payment accepted by the Seller,the following dispute has resulted:</p> <p>The Company upholds a non returnable,refundable or exchange of unoppened digital products viz. ebooks.</p> <p>They insist on the digital download of the ebook as proof of the Buyer`s acceptance of Terms and Conditions with the suggested additional downloads of appropiate applications to make reading of their product possible.Suffix to say it does not appeal to me, hence I declined.</p> <p>As proof of goodwill the correct order ********** dated 21 Nov was placed!</p> <p>I do however still await a refund for the ebook.</p> <p>Sincerely</p>

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Replies (1)
takealot.com
takealot.com's reply22 Nov 2016, 14:37
Official

Hello ed swanepoel,

We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.

Thank you for taking our call today and providing us with details regarding your concerns.

We are pleased that you have been assisted accordingly and we thank you for your patience and understanding.

Regards

Takealot.com