Service Delivery

So I ordered a few products from their catalog, and was informed that delivery would be in about 10 days. They were very clear on why it was so long (Had to wait for stock from supplier) Completely understandable. I then received my delivery well before the estimated date, but, unfortunately, something was missing. I then clicked on the link in my receipt, and said something was missing. I got a reply the same day, (Friday) asking if the package was tempered with. I responded truthfully. That Sunday, I got an email stating that it was a packer error, with a heartfelt apology. My missing product was then delivered on the Tuesday. Now this is service delivery at its BEST! Well done Takealot!